K2000 not installing ethernet drivers

I have uninstalled and reinstalled the drivers as well as recaching them. During imaging the ethernet drivers for a Dell Optiplex 7090 will not install and thus breaks the imaging process.

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Posted by: RandomITdude24 9 months ago
2nd Degree Black Belt

Hi, just to clarify something... from using KACE so long and talking with their support team, I have come to understand that they don't install any drivers. During the Post-install tasks, the "copy driver" task only copies them to C: to a driver folder within Windows so on the first reboot Windows can install everything on its own. 

Now with that clear, at what point are you having this issue? when loading the KBE after the PXE or on the first Windows 10 reboot?

If it is when loading the KBE (that menu where you pick the image to deploy) then you just need a new KBE with the newer driver, this KACE KB should help you. 

A little side note, if you are a Dell shop (like me) they release some super new models and I am not sure if those are contained on their latest WinPE driver pack, so consider maybe capturing the drivers manually using this blog.

If you need further help let me know :-) 

Posted by: IT-Texas 9 months ago
White Belt

Top Answer

I don't recall what stage of the imaging it's in but Kace doesn't apply the ethernet drivers so it stops the rest of the Windows setup due to lack of network connectivity. I found a workaround by creating a post installation task that applies the ethernet drivers before anything else.

  • OK, then the next step would be to check if the KACE driver pack does have that specific driver for that network adapter. Because it sounds like either is not on KACE driver pack or something is going really wrong when Windows process the drivers on the first boot procedure - RandomITdude24 9 months ago
    • I downloaded the Driver Feed Builder and may have to create my own pack then upload it. I'll see if that helps. Thanks! - IT-Texas 9 months ago

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