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K1000 work report by Submitter (service desk)

Hi,


Has anyone got a report built to show the time spent for each submitter?

Even better, it would be great to pull the submitter's Department through and calculate the total Work against the Department.


I can't get Work to show in the Wizard report builder and SQL report writing is not my strength.


Thanks


Damien


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Answers (1)

Posted by: Michelle.ashby 6 months ago
Orange Belt
0

OK, I have something that may be a good start...
I have a "Closed IT Tickets for previous week with Time Worked" report. I export the results and using Excel can add headers and sort and tally thing pretty easy. Not exactly what you are looking for, but like I said a start.

SELECT

  HD_TICKET.ID,

  HD_TICKET.CREATED,

  HD_TICKET.TIME_CLOSED,

  HD_CATEGORY.NAME AS CATEGORY,

  HD_TICKET.TITLE,

  S.FULL_NAME AS SUBMITTER_NAME,

  HD_TICKET.CUSTOM_FIELD_VALUE0 AS Division,

  O.FULL_NAME AS OWNER_NAME,

  format(

    (time_to_sec(timediff(stop, start))) / 3600.0 + ADJUSTMENT_HOURS,

    2

  ) as HOURS_WORKED,

  format(

    (time_to_sec(timediff(stop, start))) / 60 + (ADJUSTMENT_HOURS * 60),

    0

  ) as MINUTES_WORKED

FROM

  HD_TICKET

  LEFT JOIN HD_CATEGORY ON (HD_CATEGORY.ID = HD_TICKET.HD_CATEGORY_ID)

  LEFT JOIN USER O ON (O.ID = HD_TICKET.OWNER_ID)

  LEFT JOIN USER S ON (S.ID = HD_TICKET.SUBMITTER_ID)

  LEFT JOIN HD_WORK ON (HD_WORK.HD_TICKET_ID = HD_TICKET.ID)

WHERE

  (HD_TICKET.HD_QUEUE_ID = 5)

  AND (HD_TICKET.TIME_CLOSED IS NOT NULL)

  AND (

    (

      (

       HD_TICKET.TIME_CLOSED >= curdate() - INTERVAL DAYOFWEEK(curdate()) + 6 DAY

        AND HD_TICKET.TIME_CLOSED < curdate() - INTERVAL DAYOFWEEK(curdate()) -1 DAY

      )

    )

  )

ORDER BY

  CATEGORY,

  OWNER_NAME,

  CREATED

** Change ORDER BY to be S.FULL_NAME to sort by submitter, but like I said, after data is in Excel you can manipulate all this easily enough**

** you should change the queue ID under the WHERE clause or remove it if you want all queues & the timestamp can be changed to be for a different period if wanted**

Also, for reference, it is kind of old, but when I work within SQL I reference this a lot to get the stuff I need: schema_bootkamp.jpg (2690×1867) (foreignkid.net)

 
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