Software Deployment Question

K1000 Windows Agent GPO Provisioning Tool fails to uninstall agent on 64-bit computers

02/20/2015 3515 views

I used the K1000 Windows Agent GPO Provisioning Tool to deploy the agent to many computers. It works well but it was applied to too many OUs. To correct the problem where the agent got installed by mistake another GPO was set up to uninstall the agent for that OU. It worked on many 32-bit computers but fails to uninstall on 64-bit computers it seems. There are still 120 computers that have the agent installed and they are not uninstalling. Has anyone else used this tool for uninstalling the agent?

I also tried running the Simple Agent Provisioning to uninstall on these computers but it fails at the end with no reason:
 [02/20/15 11:30:07 AM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$


      Opening pipe to service
      Sending commands
      Sending login credentials
      Begin agent_msi_remove.bat processing.
      K1000 Agent is detected.
      Removing K1000 Agent.
      Uninstall failed: K1000 Agent NOT removed.
      End agent_msi_remove.bat processing.
      Removing service (Exit code: 0)
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$


  [02/20/15 11:30:07 AM] End of remote communications. 
  [02/20/15 11:30:07 AM] End provisioning run.
Answer Summary:
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  • Also, I am able to connect remotely (RDP) and run the amptools uninstall command successfully, however, this means nobody else is logged into the computer and is more time consuming.

All Answers

I ended up sending a script with this command to uninstall the agent on 64-bit OS:

"C:\program files (x86)\Dell\Kace\amptools.exe" uninstall
Answered 03/16/2015 by: RichB
Second Degree Brown Belt

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