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KACE Product Support Question


K1000 - Why wont my script deliver the package when I use "Run As"?

09/01/2015 1511 views

I have a script that requires elevated privileges to install. It runs perfectly when I double click on the file as my account has admin rights.

I created an on-line script in KACE, using the system account. Package deploys to C:\ProgramData\Dell\KACE\kbots_cache\packages\kbots\ and tries to execute, but fails due to not sufficient privileges. I adjust the on-line script to "Run As", enter my account and password.  Steps seem to run, KACE shows completed and message box pops up. But no package is delivered to C:\ProgramData\Dell\KACE\kbots_cache\packages\kbots.

Any suggestions, advice, criticism, would be greatly appreciated as I am about ready to jump out the window. 

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  • You can also use the PSExec command from the Sysinternals Suite to open a command prompt as system and see if the command runs manually that way. What does the script do?
  • Using PSExec worked with the script that I wrote. Installed correctly. But does not install using Kace.
    • Can you share the script?
      • call msiexec.exe /i "ATT_Connect_Participant.msi" /q /l* "C:/drivers/ATTv9.log" TRANSFORMS="ATT_Connect_Participant_ALL.mst"

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When using RunAs, and bearing in mind that the system account has no domain rights so cannot validate a domain account, you need to use a local account.
Answered 09/03/2015 by: EdT
Red Belt

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