K1000 Ticket Rules daily schedule issue
I have a ticket rule that checks for any tickets that have been resolved, and have had no further responses from the customer for a certain period of time, and changes the ticket to closed. The rule runs fine when I select "Run Now" but it does not run automatically even though I have the schedule set to run daily. I've also tried hourly and every 15 minutes but it still wont run on its own.
Please log in to answer
Posted by: Hobbsy 3 years ago