Systems Management Question
K1000 Ticket Rules daily schedule issue
07/24/2017 457 views
I have a ticket rule that checks for any tickets that have been resolved, and have had no further responses from the customer for a certain period of time, and changes the ticket to closed. The rule runs fine when I select "Run Now" but it does not run automatically even though I have the schedule set to run daily. I've also tried hourly and every 15 minutes but it still wont run on its own.
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Please log this as a bug with support, for them to investigate, particularly if you are running 7.1 or 7.2,
Answered 07/25/2017 by: Hobbsy