Systems Management Question

K1000 Ticket Rules daily schedule issue

07/24/2017 462 views
I have a ticket rule that checks for any tickets that have been resolved, and have had no further responses from the customer for a certain period of time, and changes the ticket to closed. The rule runs fine when I select "Run Now" but it does not run automatically even though I have the schedule set to run daily. I've also tried hourly and every 15 minutes but it still wont run on its own. 
Answer Summary:
0 Comments   [ + ] Show comments


Answer Chosen by the Author

Please log this as a bug with support, for them to investigate, particularly if you are running 7.1 or 7.2,
Answered 07/25/2017 by: Hobbsy
Red Belt

  • Thank you for your response. Where would I go to report this bug?
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ