K1000-Service-Desk V5.4.
The question is to close a ticket automaticly after 10 day.State of the of the ticket most be"wate for succesfully closing ?How can do this.
Mit freundlichen grüßen
Rolf Berger
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Answers (2)
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Posted by:
GeekSoldier
11 years ago
Good Morning Rolf,
You need to create a custom ticket rule, but as far as how to do it one of the other users here will have to donate some SQL code to accomplish the task.
Posted by:
nshah
11 years ago
I would actually use one of the built in rules that KACE provides.
OverdueClose
Create a Wait for Successfully closint"
give it 10 days
and change status to closed.
