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K1000 Service Desk Users as Administrators by default.

Hello,

It seems like every time a user emails our service desk email that isn't a user already, the K1000 automatically creates a user with that account with a default administrator role. Is there any way to change the default role when the system creates an account as this seems a bit of a security risk. I contacted the K1000 help desk, however, they mentioned that this is the way it works. Are there any ways around this?

Thank you,
Asked 8 years ago 862 views
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Answers (1)

Posted by: jknox 8 years ago
Red Belt
0
When you set up your LDAP authentication, the role is set to Administrator.  Change it to user.
Comments:
  • This worked. Thank you. Do you know if there is a way to make a default service desk queue also? - pregiec 8 years ago
 
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