It seems like every time a user emails our service desk email that isn't a user already, the K1000 automatically creates a user with that account with a default administrator role. Is there any way to change the default role when the system creates an account as this seems a bit of a security risk. I contacted the K1000 help desk, however, they mentioned that this is the way it works. Are there any ways around this?

Thank you,
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When you set up your LDAP authentication, the role is set to Administrator.  Change it to user.
Answered 01/04/2016 by: jknox
Red Belt

  • This worked. Thank you. Do you know if there is a way to make a default service desk queue also?
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