Best Practices Question
K1000 Service Desk time tracking
Can we can track the actual work time? Sure, we could go based off status change times but we'd like to be more accurate. Is there some kind of counter we can setup on this? On our old helpdesk system we had to manually type in the time spent, and we're hoping we can more automate that instead of doing it manually. This is to avoid someone forgetting/not caring to change the status as an example.