Our users use the service desk portal to submit tickets. What is the best way to build a new ticket without making it available to the users until it's ready?
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  • Do you mean you want to create a new ticket layout?
  • It's a whole new ticket, not a layout change for an existing ticket if that's what you mean. I know I could just duplicate the ticket in that case. But I think Chuck's suggestion below is going to work for me. Thanks.
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If you are building a new queue then you can limit who can submit the ticket through the "Restrict submitter by labels" setting on the queue configuration page. You can set this to a limited number of users for testing initially and then change the settings to allow all users once you are ready to go live.

Answered 06/26/2015 by: chucksteel
Red Belt

  • Sounds good. Thanks, Chuck.
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