I have a script on the K1000 that installs a piece of software silently.  The script works fine if you push it out to a machine.  I created a Software Library install that allows the end user's specified by a certain user label to run that script.  The problem is when a user tries to run it, they get an error line in the Software Library window stating:

"I was not able to find an exact machine with your IP address. Please try again later."

I have no idea what this means and cannot find any other reference of it.  Any and all help is welcomed

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Community Chosen Answer



Is the my computer tab showing the correct info for the machine? We ran into something similiar due to our DHCP lease set so low. Machines were pulling IPs that had already checked into Kace as other machine names.

Answered 09/20/2012 by: dugullett
Red Belt

  • This is likely the cause. To test it, you can force a check in the command prompt:

    cd \
    cd program files\dell\kace
    runkbot 4 0

    If the install runs, that's your issue.

    It's also possible that a switch/gateway device is causing the machine to appear using the switch/gateway IP address. There is a setting called Optional Ignore IP address that can help with that.
  • I remoted into the machine to look at HD screen again and sure enough she had an incorrect IP address showing in the KACE window. I forced an inventory update from KACE after doing an IP release and renew on the machine itself. Problem solved. Thank you for the input.
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Answer this question or Comment on this question for clarity



Check that there isn't a firewall between the the appliance and the machine. This can cause the appliance to report the wrong ip address.

Answered 09/21/2012 by: ms01ak
Tenth Degree Black Belt

  • Our firewall doesn't touch internal traffic, thank you for the suggestion though.
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