KACE Product Support Question
K1000 Service Desk: Parent ticket option defaults?
09/13/2017 1173 views
Quick question - we are looking at moving our Helpdesk to the k1000 Service Desk but have run into the lack of ability to merge tickets, which is putting a bit of a downer of user acceptance.
One way to get around the issue (from poking around) is to make similar tickets children of a Parent ticket - this leads to two usability queries:
1) is it possible to have the "Allow this ticket to be a parent" checkbox ON by default?
2) Is it possible to have the "Show child comments" checkbox/option ON by default?
Turning this on is not saved between visits to the parent ticket, which is irritating.
I have looked in the Configuration pages exhaustively but cannot find anything resembling these options -happy to be told I have missed the setting!