K1000 Service Desk not sending attachments
We recently implemented the service desk. We see the attachments being captured when users send in emails to the Helpdesk and we see that they upload fine when using the portal, but end users never get attachments we send them. Is there a configuration switch that blocks this?
Please tell me that this is not like CCing a someone on an email where the K1000 just ignores it.
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Posted by:
SMal.tmcc
10 years ago
So yes, just like the cc.
However I would gladly be wrong and would also seek this ability. - Jbr32 10 years ago
This is normal behavior of the appliance. This is a built in feature for reasons like:
1. The size of the file sent may cause bandwidth lag during high traffic usage.
2. In case the file is accidentally sent to the wrong user.
3. Preventative measures of being a security risk.
Is it just me or does it drive you nuts when someone calls a deficiency a "feature". I responded that I was not buying any of these excuses.
Really? the end user can send in any attachemen they want and KACE accepts it - "Hey is this attached 15MB file a bunch of viruses?", but attachments from the highly trained technician is the problem?
1. So we can use the appliance to deploy a 500 MB Office install, but the occasional 1 MB Word doc could cause a problem.
2. Our technicians are stupid. But really how could they mess this up. KACE is supposed to send it to the person listed as the submitter right? The have just increased the risk of sending it to the wrong person.
3. They found some security flaw and rather than fix it they ignore it.
So now I have to pay professional services for a customization. Really? - JordanNolan 10 years ago