KACE Product Support Question
K1000 - Service Desk - New ticket notification with link to assign as owner?
Has anyone created a ticket rule so that whenever a user submits a new ticket (either thru the portal or email), the helpdesk staff will get a notification (<-that part is figured out) AND in that notification there is a link that the helpdesk staff can click on that will automatically set him/her as the ticket owner.
To assign yourself as the owner for this ticket, click: http://kbox/adminui/ticket.php?id=99/assignowner?id=ssouserid
the above is just BIG guess, I'm sure it doesn't work that way.