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K1000 Service desk how do you stop helpdesk deleting tickets

Do you know how I can stop helpdesk staff deleting tickets from the Service desk?

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  • This doesn't really work as it removes the ability for administrators of the system as well. - adrianK 7 years ago

Answers (1)

Answer Summary:
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion
Posted by: dchristian 12 years ago
Red Belt
4
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion. You may also want to restrict access to that tab.

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