Systems Management Question
K1000 Service Desk = Best Bractical's RT?
04/05/2017 726 views
We've been Request Tracker users for many years and are still using it today with great success. We recently acquired a K1000 and upon initial inspection it seems that Service Desk in using an embedded version of RT. Can anyone confirm or deny that this is the case, and more importantly, does anyone have any experience with migrating an existing installation of RT over to this tool? We're going to give it a whirl and will try to document our experiences if successful, but any head start information would be greatly appreciated. We'd very much like to transfer our historical information and current configuration over if it's at all possible.