Scripting Question

K1000: Service Desk Adjusting EmailOnClose

12/29/2015 1268 views

I was wondering how to adjust the body of the EmailOnClose rule. Currently This is the outcome:

-+-+-  Please reply above this line to add a comment  -+-+-


Ticket Updated.


For complete details, see:



----- Change by Unassigned at 12/29/2015 11:46:12 -----


This is an automated email. If you reply to this email the ticket may be reopened.


This Support Ticket has been closed due to one or more of the following reasons.


1) We believe the issue has been resolved.

2) It has been a while since we last heard from you.

3) A bug or enhancement request has been submitted on your behalf.


If you feel this case should be reopened or you have any questions regarding this ticket, please feel free to contact Technical Support.  You can also check the status of your cases at kbox.aaski.com.


To contact support email helpdesk@aaski.com.





Support Team


----- Change by Ronny Cervantes AASKI at 12/29/2015 11:48:06 -----


Updated resolution text.

Survey Satisfaction changed from "0" to "1".

Survey Comments changed from "" to "Good job".




Closed Email Sent"

How would I get the updated change all the way on the bottom to show right below the 2nd line "Ticket Updated."

1 Comment   [ + ] Show comment


  • Within the ticket queue configuration you can do this. If you need more flexibility create a custom ticket rule on close.

All Answers

As mentioned by my learned colleague the configuration of the standard text can be edited in the following area:

Go to Service Desk > Configuration on the main console menu

Select Queues and then the Queue you wish to edit from the list

Scroll down through the Queue settings to the email area:

Click on the Customize Emails link in blue to access the email templates
Answered 01/15/2016 by: Hobbsy
Red Belt

This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ