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Systems Management Question


K1000 sending notifications for portal submitted tickets but not email submitted tickets

08/14/2019 189 views

our K1000 is set to send email notifications to our IT Techs when new tickets are created via email or in the portal. The system used to send the notifications regardless of how the new ticket was created. All of a sudden it stopped working and we only get emails for ones created in the portal. The IT Helpdesk email settings show that the queue owners (the IT techs) should get an email notification each time a ticket is created via email or the portal. Has anyone else experienced this?

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Comments

  • Do you have any custom ticket rules? How many queues do you use? can you post a screenshot of your "Email on Events" settings?

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Have you checked these settings?


AAAAAElFTkSuQmCC

Answered 08/14/2019 by: brucegoose03
5th Degree Black Belt

  • yes those are the settings I was referring to. Per the settings I can see in my system queue owners receive emails each time a new ticket is created via email or the portal.

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