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KACE Product Support Question


K1000 SD -Block a new ticket being created if Queue email address is CC on the email and someone "replies to all"

08/25/2016 644 views
HI, We are running 6.4.522 of K1000. We are having major issues when the email queue address is included in a group mailing (as in our New Hire Notification list) and then, via email, a recipient hits "reply to all" but then a new ticket is created.
Anyway to prevent  a new ticket being created if email queue address is in the CC?
Any help would be appreciated as sometimes 8+ tickets are created from one email.
thanks
Nora
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