Systems Management Question
K1000 - Report to show when a ticket has been reassigned to a new owner
04/25/2017 1141 views
Hello - In the K1000 Service Desk. Is there a way to run a report to show when a ticket has been transferred from one ticket owner to another owner in the same queue? I do not see a report category for History notes.
Our workflow is a ticket is emailed to the Queue. That ticket is then created by the submitter. It is then assigned to someone in that queue. But I would like to see if there is a report that shows if it's been transferred to another owner.
Using the Report Wizard, I've had no success.