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KACE Product Support Question


K1000 - My Computer not showing any Device Details

07/07/2015 1087 views

When a End User logs into the K1000 and selects My Computer there are no Device Details.  There is one line that says " Device details were not found for IP Address 10.10.X.X.  Please try again later."  This has been happening since Kace was setup (4 months ago) but it was not a priority.  Now it is.  Could this be the network firewall stopping this?


Thanks. Russ

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