K1000 Managing Helpdesk Queues
I'm trying to manage setting for queues we currently have setup in the helpdesk software. I'm trying to find a way to limit access to certain users so they only see certain queues and don't have access to other queues. I read something about using labels to accomplish this, but the post didn't go into detail on what exactly needed to be done or how to set that up. Anyone here did this before or can point me to some documentation on how to accomplish this?