KACE Product Support Question
K1000 Knowledge Base - User Console vs Administrator UI and Label Restrictions
12/11/2017 1193 views
We're exploring the K1000 Knowledge Base as an option for our internal help desk and administrator teams to allow them to create and share documentation on work flow processes. We've setup multiple labels for access restrictions; Service Desk, Networking, Infrastructure...etc...etc. We restrict who can access what due to some of the KBs having sensitive information in them and not being needed to be viewed by everyone. We noticed that when a user logs in to the Admin UI (https://kbox/admin), that the label restrictions don't seem to matter and they can view/edit any KBs regardless of the restrictions.
If they access it via the User console (https://kbox) then the label restrictions appear to function as intended but I've noticed that it's Read-Only. The users can't make any type of editing changes unless they are logged in to the Admin UI.
Is this a bug in the software or is this functional design? We're currently running 7.1 on our SMA.