KACE Product Support Question

K1000 Install Adobe Acrobat 2017

08/23/2019 253 views


I create a customized install for Adobe Acrobat 2017 using Adobe's ACT. I zipped the required Adobe files to install the program. Created a MI, and was able to deploy it, and install Adobe Acrobat 2017 on a workstation.

When I open up Acrobat 2017 on the workstation, it is asking for a Sign IN although I entered the license number in the ACT and also in the ABCPY.INI file.

Any help would be appreciated.

1 Comment   [ + ] Show comment


  • We are seeing this same issue, but only sporadically. We haven't found any patterns. Very annoying.

All Answers


Are you using a "volume" serial key, you can't skip registration part if you don't have a volume serial key.

Answered 08/26/2019 by: SMal.tmcc
Red Belt

  • Been there, so.... retail keys will not work for mass deployment solutions...

    It has to be a Volume Licensed Key.

    I'm sure if you enable the /log in the command line, it will point something about it.

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