K1000 - Email: Unable to email submitters who are not within our email domain
We import all the users through LDAP, essentially this is everyone in our organization. From the beginning, we have not been able to respond to a submitter who is external of our organization. This includes vendors who we have reporting setup for, if the recipient is not within our email domain then they never get a response from KACE. Please advise and thank you for your time...JB
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Posted by: Hobbsy 4 years ago
Posted by: nkameron 3 years ago
I ran into the same issue. The problem ended up being an Exchange issue, not KBox. If using Exchange 2010 or later, Microsoft has locked down SMTP connectors to only send inside. To open up to outside, you must run this powershelgl script on the receive connector for KBox:
Get-ReceiveConnector “External Relay” | Add-ADPermission -User “NT AUTHORITY\ANONYMOUS LOGON” -ExtendedRights “ms-Exch-SMTP-Accept-Any-Recipient”
As soon as I did this, I am now able to send email to external users from the KBox.
Keep in mind, there is danger in opening up an SMTP connector, so make sure you lock it down to only receive email from the KBox IP address.