KACE Product Support Question

k1000 Current Version: 6.3.113399 - AMPagent-6.3.314

08/03/2015 2630 views
I've removed mcaffee and all firewalls, i've installed the agent locally, i've run the kbot updates the computer does not check in?

Has anyone experienced this?

i'm running the kbot with -s 4 0

I've looked at https://support.software.dell.com/kb/123963

Here are the results from the k1000..

Sending login credentials

      Login: \administrator

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 014] K1000 Agent is already installed.

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  [08/03/15 03:36:26 PM] End of remote communications. 

  [08/03/15 03:36:26 PM] End provisioning run.

This is for a windows 7 machine.

Thank you

Ed Millan
1 Comment   [ + ] Show comment


  • I've looked at https://support.software.dell.com/kb/123963

All Answers

If K1000 Agent is already installed try running amptools to reset you configuration

c:\program files(x86)\dell\kace\amptools.exe resetconf HOST=YOURK1000.DOMAIN

Host should be the IP or FQDN of your K1000.

If you are trying to update the agent run kbot with "5 0" instead of "-s 4 0"
Answered 08/04/2015 by: jleitsch
Purple Belt

Review this KB: https://support.software.dell.com/k1000-systems-management-appliance/kb/112029

If you continue to have issues, document your testing and submit a ticket to KACE support.
Answered 08/04/2015 by: jknox
Red Belt

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