KACE Product Support Question

K1000 Agent Provisioning Fail after updating to 6.3.113397 (Agent ver. 6.3.314)

05/04/2015 3199 views
[05/04/15 03:15:30 PM] Begin provisioning...
  [05/04/15 03:15:30 PM] Executing Windows platform provisioning.


  [05/04/15 03:20:38 PM] Executing remote communications:

      Initializing RPC
      Connecting to ADMIN$
      Copying service file
      Disconnecting ADMIN$
      Connecting to IPC$


      Opening pipe to service
      IN: pipe_open(\KBRemoteService, 7216990)
      Sending commands
      Commands: //k1000/client/agent_provisioning/windows_platform/agent_msi_provision.bat k1000 client ampagent-6.3.314-x86.msi k1000
      Sending login credentials
      Login: GUARDIAN\s-gtracy
      [MSGCODE: 000] Begin agent_msi_provision.bat processing.
      [MSGCODE: 064] Detected 64-bit platform.
      [MSGCODE: 015] Executing MSI installer.
      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\k1000\client\agent_provisioning\windows_platform\ampagent-6.3.314-x86.msi HOST=k1000
      C:\Windows\TEMP>echo off
      MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
      [MSGCODE: 002] K1000 Agent is not installed.
      [MSGCODE: 092] AMP is not connected.
      ERROR: The system was unable to find the specified registry key or value.
      [MSGCODE: 095] KUID value not written by MSI installer.
      [MSGCODE: 100] End agent_msi_provision.bat processing.
      OpenService - NT_STATUS_OK
      StopService - NT_STATUS_OK
      DeleteService - NT_STATUS_OK
      CloseServiceHandle - NT_STATUS_OK
      CloseSCMHandle - NT_STATUS_OK
      Connecting to ADMIN$
      Deleting service file
      Disconnecting ADMIN$


  [05/04/15 03:20:38 PM] End of remote communications.
  [05/04/15 03:20:38 PM] End provisioning run.
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All Answers

Are you trying to provision a new client system or update the agent on an existing client?  If the latter, it will fail if there is an agent present.  Use the built in agent upgrade process in that case.
Answered 05/08/2015 by: jknox
Red Belt

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