The K1000 comes with an awesome customizable Asset Management database that allows you to account for pretty much anything. What do you use it for within your organization? What is it great for, and what it is it not so great for? What has been your best experience with it so far?

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The database is great to track both physical and logical assets. Physical assets such computers, monitors, printers, network devices, etc... Logical assets like warranties, software licenses, etc...  We use it to track our computers, monitors, phones, printers and network gear and software licenses.  You can also link assets together, like what monitor goes with what pc for example. 

Answered 03/18/2013 by: Timi
Seventh Degree Black Belt

  • Our main use is (going...) to be PC/Terminal/Monitors linked to locations, it's going to take some imports to make it easier but once the list is populated it should be much easier to manage.
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We use it to track serial numbers of hardware we would need to do a police report on if it were stolen.  We link all of the items together by the cpu.

Answered 03/18/2013 by: SMal.tmcc
Red Belt

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We track several things with the Assets module:

Computers - When new computers arrive on campus our receiving techs import the computers into the assets module. The inventory then matches the computer with the asset based on the serial number.

Printers - All of our campus printers are in the inventory and one of our helpdesk queues links to this asset type, allowing us to notify the support company of the serial number, model, etc. for the unit with the problem.

Software - We have just started to implement tracking of software and licenses in KACE. It's something that we haven't done previously but see the advantage, especially when it comes to knowing what license renewals are coming up and when.

Purchased Items - I created a service desk for purchase requests and it links to a purchased items asset type. The asset type includes the prices for items which are then added to the purchase request via rule.

Classrooms and equipment - All of our smart classrooms are entered as assets and the equipment in them is in another asset type and the two are then linked together.

One of the things I really like about using KACE to store assets is that the data is all available to other systems via MySQL queries. This has made using KACE as a central repository an option for us. 

Answered 03/19/2013 by: chucksteel
Red Belt

  • Thanks for your reply. This is something we are considering within my organization.
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We have computers, printers, tablets (including iPads), infrastructure (switches, WAPs, servers).  We are also putting in our A/V equipment as we manage lots of classrooms and labs. 

Another item we created is a Work-at-Home asset type for tracking which users have purchased which work-at-home software. 

We also have purchase orders and surplus forms as asset types, both with scanned PDFs, and linked to other asset records as appropriate.  The POs assists our technicians with warranty repair questions.  The surplus forms assist us in verifying to our finance/fixed assets group that we indeed surplussed the equipment.

Answered 03/22/2013 by: grayematter
Fifth Degree Black Belt

  • Any chance you could talk about how the surplus form asset type is set up? when you say scanned PDF, do you just mean you attach a paper version of the form? I am looking to set up something similar.
    • Our surplus form has the following fields. Name: text - a short name, we typically include the date as part of this. Surplus_Date: date - this is the date the list was submitted for surplus. Pickup_Date: date - this is the date our surplus department retrieves the equipment. Pickup_Agent: text - this indicates the person retrieving the equipment. PDF_of_Form: attachment - this is a scanned version of the paper form, including all signatures.

      In our other assets, like Computers, Printers, Tablets, etc, we can link to this Surplus form record. That way we can easily report on what items were surplussed and when.

      I hope this helps.
      • Thank you, that is helpful!
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