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KACE Product Support Question


K1000 as a Service - where to obtain the agent installation package

02/17/2017 755 views
Our company is interested in K1000 as a Service - this is a cloud service (not a physical or virtual appliance deployed on our network).
There are infrastructure/security concerns about such deployment - obviously we don't want to open the SSH, WinRM, etc. ports between our internal network and the big bad Internet. I was told there is an option for site-to-site VPN between our network and our K1000 SaaS instance.
So, to evaluate the SaaS option I decided to build a test inventory by manually installing the agents on a few standalone computers with direct Internet connection.

I know that for a locally deployed appliance I should go to   \\k1000\client   but for the K1000 aaS such page doesn't exist - http://k1000saas-IPaddress/client
I went through the K1000 Systems Management Appliance Help available in the sandbox instance we got for testing the SaaS offering.
I went through the KKE videos at  https://support.quest.com/k1000-as-a-service/6.4 and I also searched the IT Ninja website.
I found only one topic that seemed helpful -  http://www.itninja.com/blog/view/k1000-how-to-download-agent-executables
But it's from 2012 and the download URLs were not valid anymore, so I still can't find where the download the agents from.

K1000 looks like a powerful solution that might fit our needs but I can't even start its evaluation because I cannot build a test inventory.

Has anybody here deployed K1000 as a Service?
I would appreciate any assistance with this matter.

Answer Summary:
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Comments

  • I am not familiar with K1 SaaS, but what if you try to connect to "\\[IP Address]" from Win or "smb://[IP Address]" from a Mac?
    • Thank you for the quick response, Jason.

      It fails. Even SSH and FTP fail to connect, even though they are both enabled in the Security Settings of the Control Panel. And I tested from a different network with direct Internet access, not from the company one.

Answer Chosen by the Author

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I would contact support about the share issue. As a workaround, you can manually download the agents from Settings > Provisioning, under the "Advertised Updates" section. Assuming you have your network configured for it, you can also push agents from the server to computers without an agent by going to Settings > Provisioning > Provision Agents.
Answered 02/17/2017 by: JasonEgg
Red Belt

  • Thank you, Jason!
    That's the answer I was looking for!

    Settings › Provisioning › Update Agent Settings › Advertised Updates

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