KACE Product Support Question
K1000 as a Service - where to obtain the agent installation package
02/17/2017 755 views
Our company is interested in K1000 as a Service - this is a cloud service (not a physical or virtual appliance deployed on our network).
There are infrastructure/security concerns about such deployment - obviously we don't want to open the SSH, WinRM, etc. ports between our internal network and the big bad Internet. I was told there is an option for site-to-site VPN between our network and our K1000 SaaS instance.
So, to evaluate the SaaS option I decided to build a test inventory by manually installing the agents on a few standalone computers with direct Internet connection.
I know that for a locally deployed appliance I should go to \\k1000\client but for the K1000 aaS such page doesn't exist - http://k1000saas-IPaddress/client
I went through the K1000 Systems Management Appliance Help available in the sandbox instance we got for testing the SaaS offering.
I went through the KKE videos at https://support.quest.com/k1000-as-a-service/6.4 and I also searched the IT Ninja website.
I found only one topic that seemed helpful - http://www.itninja.com/blog/view/k1000-how-to-download-agent-executables
But it's from 2012 and the download URLs were not valid anymore, so I still can't find where the download the agents from.
K1000 looks like a powerful solution that might fit our needs but I can't even start its evaluation because I cannot build a test inventory.
Has anybody here deployed K1000 as a Service?
I would appreciate any assistance with this matter.
Answer Chosen by the Author
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I would contact support about the share issue. As a workaround, you can manually download the agents from Settings > Provisioning, under the "Advertised Updates" section. Assuming you have your network configured for it, you can also push agents from the server to computers without an agent by going to Settings > Provisioning > Provision Agents.
Answered 02/17/2017 by: JasonEgg