KACE Product Support Question

K1000 agent stopping explorer.exe from loading on Windows XP

01/09/2015 3158 views
So I ran into an issue when deploying out the K1000 agent. When my Windows XP users tried to log into their computers after logging off, explorer.exe would fail to start leaving them staring at a blank screen. You could bypass this by manually launching explorer.exe, but this is a poor solution.

Does anyone know why the agent was stopping explorer.exe from launching? And just to head the inevitable response off at the pass, I am sadly one of those guys who is stuck in a situation where we are forced to run XP on some machines to support legacy software.
Answer Summary:
0 Comments   [ + ] Show comments


All Answers

This usually happens in windows 7 because userinit file the registry is trying to call cannot be found.  When the kace agent installs it modifies the userinit key to kuserinit and with xp it changes the gina entry in the registry.  I have not run xp in years but it is a gina file with XP that does the same thing as win 7's userinit file.

see this for more info on the gina

Answered 01/12/2015 by: SMal.tmcc
Red Belt

  • Very interesting. Thank you for replying. I don't have a computer with the problem at the moment (since all the afflicted ones were production PCs), however I will reproduce the problem and see if the registry fix solves the issue. I'll mark yours as the answer unless it turns out to be otherwise. Thanks again!

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ