Software Deployment Question

K1000 agent schedule not working, msiexec.exe failure

06/02/2015 2457 views
Hey guys,

Currently having a problem provisioning the current kace agent...  I seem to be running into the problem that another user had in the past ... and his solution was to update his kace agent and all was fine... except mine is update to the current version and I'm still having the issue:

here is whats going on:

I setup a provisioning schedule for a few computers recently ad the provision fails with this:


      Opening pipe to service

      Sending commands

      Sending login credentials

      Begin agent_msi_provision.bat processing.

      Detected 64-bit platform.

      Executing MSI installer.


      C:\Windows\TEMP>start /wait msiexec.exe /qn /l*v C:\Windows\TEMP\ampmsi.log /i \\\client\agent_provisioning\windows_platform\ampagent-6.3.314-x86.zip HOST=


      C:\Windows\TEMP>echo off

      MSI Info: [ERROR_INSTALL_PACKAGE_INVALID] This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.

      K1000 Agent is not installed.

      AMP is not connected.

      KUID value detected.

      K1000 agent KUID: 23F6063F-B3BE-4B3C-8E16-D48C937B2023

      End agent_msi_provision.bat processing.

      Removing service (Exit code: 0)

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  [06/02/15 08:40:31 AM] End of remote communications. 

  [06/02/15 08:40:31 AM] End provisioning run

Any ideas?

i checked to make sure the agent is there and the zip file and they are.
0 Comments   [ + ] Show comments


All Answers

Based on the error message, I'd delete the agent files from the K1000 and re-upload them.  If that doesn't work, open a support ticket.
Answered 06/08/2015 by: jknox
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ