KACE Product Support Question

K1000 Agent disk image not unmounting after install on Mac OS X

01/10/2013 4060 views

We just upgraded our K1000 server to 5.4.70402 and clients to 5.4.5315. Our Windows systems appear to be updating without issue.  We have noticed that with some Macs the installer disk image is not unmounting after the agent is updated.  The mounted disk image appears on the users' desktops.  Has anyone else run into this issue?

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Community Chosen Answer


I have not had an issue with this in my Mac environment. What version of OS X are you running?

Answered 01/14/2013 by: mpace
Red Belt

  • Various versions between 10.5.8 to 10.8.2
  • I have noticed this on a handful of my Macs as well. Unfortunately I do not have a fix for this. I have just been telling the users to manually unmount it.

All Answers


Did the client got successfully upgraded to 5.4.5315 on those machines where the image remained mounted?

Answered 01/22/2013 by: AbhayR
Red Belt

  • Yes, the client did successfully upgrade and they are reporting in with the updated version.
  • We've had the same issue, though systems did not check in after the upgrade. We used ARD to send an unmount command to take care of the disk image. To fix the check in issues I sent a known good amp.conf to the machines and then restarted ampagent.

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