Best Practices Question
K1000 6.4 force a due date
11/10/2015 1723 views
I'm running 6.4 of the K1000.
I'd like to force my users to select a due date whenever they make a ticket. There is an option to make the due date field required, but it defaults to none. If you mark the field as required, and if the user creates the ticket and just leaves the value as none, KACE accepts the ticket with none as the value.
I want to make it to where my users cannot select none. I want them to be forced to select a due date before the ticket can be submitted. How can I accomplish this? How will this work for tickets submitted via email?