K1000 6.4 Agent Version Incorrectly Reporting
Is anyone else having this problem or seen this with version 6.4? If you look at the list view of Inventory I have computers that say agent version installed is 6.3. If I click on one of the computers to see Device Detail the agent version says 6.4.180. If I look under installed programs it says version installed is 6.2. The last inventory is also showing incorrect it shows that these same computers haven't updated inventory for over 90 days.
I haven't opened a ticket with support yet I wanted to see if anyone out here has seen this problem and if it got resolved.
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Posted by:
SMal.tmcc
8 years ago
Ours do not show that problem. I have multiple orgs and clients from 6.2 to 6.4 installed.
On thing to check is see if you have duplicate Kace guids. You can create a wizard report to look for this.
Choose the fileds "Kace ID" and "system name" Put Kace ID in first column and check break header, save and run. If you have any IDs with more then one machine under them that could be the problem.
On thing to check is see if you have duplicate Kace guids. You can create a wizard report to look for this.
Choose the fileds "Kace ID" and "system name" Put Kace ID in first column and check break header, save and run. If you have any IDs with more then one machine under them that could be the problem.
Posted by:
jknox
8 years ago
It could also be an issue with the inventory the client is collecting. Assuming Windows, it could possibly be an issue with WMI or with the inventory.xml file itself.
For inventory.xml, you can stop the agent service, delete the existing inventory.xml file and then recreate it: https://support.software.dell.com/k1000-systems-management-appliance/kb/111170
At that point, if you are still having issues, enable debug, force a check in and then gather logs. Submit a support ticket to KACE.
Uptime Since Last Reboot: 8 days 7 hours 24 minutes
Agent Version: 6.4.180
Agent Connection: 11/23/2015 08:16:48
Last Inventory: 100 days, 22 hours, 43 minutes, 10 seconds ago on 08/14/2015 at 15:03:33
Agent has been asked for updated inventory information. To refresh this page press [here]. - scarpent 8 years ago