KACE Product Support Question

K1000 6.4 Agent Version Incorrectly Reporting

11/23/2015 2439 views
Is anyone else having this problem or seen this with version 6.4?  If you look at the list view of Inventory I have computers that say agent version installed is 6.3. If I click on one of the computers to see Device Detail the agent version says 6.4.180.  If I look under installed programs it says version installed is 6.2.  The last inventory is also showing incorrect it shows that these same computers haven't updated inventory for over 90 days.

I haven't opened a ticket with support yet I wanted to see if anyone out here has seen this problem and if it got resolved.

3 Comments   [ + ] Show comments


  • I ran the report and none of our ID's have more than one machine under them.
  • I guess I will be opening a ticket with support. Our WMI shows no problem, no events in the event viewer log and the .xml file looks good.
  • I also noticed on some of these machines this is what the inventory detail page looks like:
    Uptime Since Last Reboot: 8 days 7 hours 24 minutes
    Agent Version: 6.4.180
    Agent Connection: 11/23/2015 08:16:48
    Last Inventory: 100 days, 22 hours, 43 minutes, 10 seconds ago on 08/14/2015 at 15:03:33
    Agent has been asked for updated inventory information. To refresh this page press [here].

All Answers

Ours do not show that problem. I have multiple orgs and clients from 6.2 to 6.4 installed.

On thing to check is see if you have duplicate Kace guids.  You can create a wizard report to look for this.
Choose the fileds "Kace ID" and "system name" Put Kace ID in first column and check break header, save and run.  If you have any IDs with more then one machine under them that could be  the problem.
Answered 11/23/2015 by: SMal.tmcc
Red Belt

It could also be an issue with the inventory the client is collecting.  Assuming Windows, it could possibly be an issue with WMI or with the inventory.xml file itself.

For inventory.xml, you can stop the agent service, delete the existing inventory.xml file and then recreate it: https://support.software.dell.com/k1000-systems-management-appliance/kb/111170

At that point, if you are still having issues, enable debug, force a check in and then gather logs.  Submit a support ticket to KACE.
Answered 11/23/2015 by: jknox
Red Belt

We are having the same issue here.  Able to find anything out?
Answered 01/24/2017 by: escherm29
White Belt

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