Java(TM) 6 Update 13 -- Internal Error 2753. regutils.dll

The following two errors occur after attempting an uninstall of JRE 1.6u13 when it was deployed by Group Policy.

[blockquote][font="courier new"]Product: Java(TM) 6 Update 13 -- Internal Error 2753. regutils.dll

[font="courier new"]The removal of application Java(TM) 6 Update 13 from policy Software_JRE_1.6 failed. The error was : Fatal error during installation.
The first removal appears to work, and the installation is gone, Add/Remove Programs entry comes back immediately (albeit with the wrong icon etc.). If you reboot the machine (I would expect it to install itself again because of Group Policy, the machine hangs at logon.

If you try to uninstall it again via Add/Remove Programs, the above two errors appear. I suspect these errors are what's causing the hang when logging in.

All the files (including regutils.dll) on the hard disk are gone and there is no mention of 'regutils' in the registry. What there *is* though, is the information about Group Policy software (see below). Deleting this key will fix the problem... the Add/Remove entry goes away, and a further reboot will install the JRE again successfully.

[blockquote][font="courier new"][HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Group Policy\AppMgmt\{4ae3090d-91ec-4177-86dd-8f96524d4f0a}]
"Deployment Name"="Java(TM) 6 Update 13"
"GPO Name"="Software_JRE_1.6"
"GPO ID"="{dd2d4056-e931-460a-ac0c-b08e5c5f6862}"
"Product ID"="{26a24ae4-039d-4ca4-87b4-2f83216013ff}"
"Install UI"=dword:00000005
[/blockquote]Is this normal behaviour? It this a Microsoft/Group Policy problem. Can I fix it, or is this just the way things are meant to be?

Kind regards,

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Answers (3)

Posted by: anonymous_9363 13 years ago
Red Belt
Steve, http://itninja.com/question/help-with-msi-132779

I seem to recall another JRE MSI being screwed in this way. A verbose log should help you tie down which CA is responsible.
Posted by: jdrsata 11 years ago
Yellow Belt
Download the Windows Installer CleanUp Utility 2.5 and remove any Java app that shows up. This worked when nothing else that was mentioned didn't

Posted by: kimsland 11 years ago
Yellow Belt
Installing Java:

Click HERE to update Java

You can find out why you need to update Java HERE
Once downloaded just run (to download fully), and install.


Java install sometimes errors!

Errors include:
  1. "Internal Error 2753. regutils.dll"
  2. "This software has already been installed on your computer. Would you like to reinstall it?"
    Upon clicking 'Yes' you receive:
    "This action is only valid for products that are currently installed."
  3. More errors stated HERE

Very annoying! But there is a Fix

Firstly in "Task Manager" > Processes Tab. Kill any/all running Java processes eg. java, jqs, javaws etc

Then just download this Java Fix tool > JavaMSIFix.exe and run it. ("Download File" near middle of that page)

More (technical) info HERE


Then re-run the newest Java update
Or download the entire Java (offline) update and run that


Once Java is finally installed properly!
I'd suggest downloading/running JavaRa to remove any older versions of Java


In the very unlikely event the above doesn't work!
I'd suggest running a quick updated scan with free Malwarebytes first
Making sure to remove all found Malwares then restart and try again.


Note: I replied here because the previous answers were not that helpful
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