KACE Product Support Question

Issues with patching

03/20/2018 1228 views
I have a server in my environment that appears to not be patching.  Every other server within this same patch schedule is getting their updates as expected.  

At the bottom of the patch schedule where you can expand all of the servers associated, this server says:
completedPatched: 50, Not Patched: 41, Detect Failures: 1 , Deploy Failures: 002/17/2018 20:06:20

But when I look at the inventory details of KACE for this server and expand Security > Patching Detect/Deploy Status > Installed
I see a whole list of patches with Detect dates and times, but for Deploy everything is zero'ed out, and the patches are not installed on the server.  I have uninstalled and reinstalled the KACE agent (agent is 7.2.10), reviewed the Windows event logs (no errors), and manually verified that the patches are not getting installed.  This is a 2k8R2 server.  

Example of what I mean everything is zero'ed out:

The detect job runs daily, and the patch job runs monthly, the last run was 2/17, next run will be next week.

Any guidance would be appreciated.   
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All Answers

The zeros simply mean: The appliance itself did not roll it out.
The patches are deployed by other sources (WSUS, Windows Update, part of a patching bundle with the installation etc)
Answered 03/20/2018 by: Nico_K
Red Belt

  • If that were the case, then how come patches are not showing up as installed on the server?
    • good question. The detect job detects them as patched (according to the screenshot)
      Look in the logs of the client regarding the patching and you will see how they are determinded (as patched, missing or not applicable)
      • Where on the host are the logs stored? I've looked in C:\ProgramData\Dell\KACE and C:\Program Files (x86)\Dell\KACE. What are the default log names?
      • Logs are stored in C:\ProgramData\Quest\KACE\user ( or C:\ProgramData\Dell\KACE\user for older server versions)

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