After installing the hotfix for the new version: 6.3.113398 one of our action buttons stopped working.

The button to access the c$ admin share on a remote computer only open the explorer on the local Computer.

Syntax: explorer.exe \\KACE_HOST_NAME\c$

Copy it to cmd works fine.

Does anyone have the same problem and maybe a solution or Workaround.


Answer Summary:
2 Comments   [ - ] Hide Comments


  • We have the same issue with the latest hotfix. Hoping to have a fix for it.
  • We have the same issue with this update. Tech support remoted into the system yesterday but did not fix issue.
Please log in to comment

Answer Chosen by the Author


There is a defect that was introduced with the 6.3.13398 hotfix version with regards to machine actions using escape characters like $, % and spaces.  Please submit a support ticket and refer to defect K1-17405.

Edited to add:  A K1000 update has been released to help with this issue: https://support.software.dell.com/download-install-detail/6055486?prodjid=1-DCAQNA
Answered 05/15/2015 by: jknox
Red Belt

  • Thanks for your answer.

    At friday i have a Webex Meeting with Nico Kammel from Dell Support. I will ask him for a small hotfix or a .kbin file to solve this Problem.

    If I got some further news, I 'll post it here.
    • The Dell support tells me is the a hotfix in preparation. The date for the release is not known. Hotfix is currently still in the testing phase. The support anticipates a completion in the next few weeks. As long as you have to live with the errors.
      • Ugh...the old hotfix for a hotifx routine...
      • The hotfix has been released: https://support.software.dell.com/download-install-detail/6055486?prodjid=1-DCAQNA
Please log in to comment
Answer this question or Comment on this question for clarity