Software Deployment

hi all,

i have an application that i'm trying to install before creating my installation package. it's called CA Technologies Identity Manager.

the app came as an vendor msi.

under Windows 7, i can't install it. as soon as i start the installation, after the "please wait" initial screen, i got a message that the installation has failed.

ISScript is needed for the application. i run the installation as the admin account.

can someone tell me what is wrong here?

here's the relevant part of the log file i generated.

MSI (c) (E0:00) [11:24:34:688]: Doing action: ISMsiServerStartup
Action 11:24:34: ISMsiServerStartup.
Action start 11:24:34: ISMsiServerStartup.
MSI (c) (E0:00) [11:24:34:688]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISMsiServerStartup'
Action ended 11:24:34: ISMsiServerStartup. Return value 1.
MSI (c) (E0:00) [11:24:34:757]: Doing action: ISStartup
Action 11:24:34: ISStartup.
Action start 11:24:34: ISStartup.
MSI (c) (E0:00) [11:24:34:757]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISStartup'
MSI (c) (E0:0C) [11:24:34:817]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\MSIA040.tmp, Entrypoint: MsiServerStartup
MSI (c) (E0:04) [11:24:34:817]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\MSIA08F.tmp, Entrypoint: StartUp
MSI (c) (E0:48) [11:24:34:891]: Cloaking enabled.
MSI (c) (E0:48) [11:24:34:891]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (E0:48) [11:24:34:891]: Connected to service for CA interface.
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E24351' is created
MSI (c) (E0!38) [11:24:35:001]: PROPERTY CHANGE: Adding ISStartupEvent property. Its value is 'E24351'.
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x80004005
1: {65CC05AD-6F46-45DF-BED0-E121E75067B0}
1: Extract supporting files
1: Failed to extract _IsUser.dll, Ignore it.
1: Failed to extract IGdi.dll, Ignore it.
1: ISMsiServerStartup Failure, Failed to Initialize script support, Error = 0x80010105
1: MsiServerStartup failed. Abort installation.
CustomAction ISStartup returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:24:35: ISStartup. Return value 3.
MSI (c) (E0:00) [11:24:35:962]: Doing action: SetupCompleteError
Action 11:24:35: SetupCompleteError.
Action start 11:24:35: SetupCompleteError.
MSI (c) (E0:00) [11:24:35:962]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetupCompleteError'


thanks!