Systems Management Question
Is there any way to send to email addresses in multiple columns with a custom ticket rule?
I am trying to use the custom ticket rule to run a daily query to list who needs to perform an OS upgrade and then email those people. That part is working perfectly fine. What I would like to figure out is if it is possible to also email a second list of email addresses? In this case it would be the persons manager via CC. There must be a way to do this..... Anyone?