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KACE Product Support Question


Is there an easier way for each owner to see only their own new or open status tickets.

08/06/2016 976 views
This way they can keep that screen up all day and stay in their own area.    

If I run an advanced search and you open a ticket then close it, you have to run the search all over again, lastly it doesn’t update automatically. 
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Once you have the tickets listed with an advanced query, you can convert that query to a custom view.  You can then easily select that view from the "View By:" menu.  Each owner has to create their own view, but it is easy enough to do.  More info is in the Admin guide: http://documents.software.dell.com/kace-k1000/6.4/administrator-guide/using-the-service-desk/managing-service-desk-tickets-processes-and-reports/viewing-tickets-and-managing-comments-work-and-attachments/create-custom-views-for-tickets?ParentProduct=1352
Answered 08/08/2016 by: grayematter
5th Degree Black Belt

  • After creating the custom view, each owner can then set that view as their default view under "Choose Action."

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