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Is there a way to require the comment field on ticket creation in the service desk?

We are working on getting our helpdesk up and running and we would like to require new tickets to require the comment field.

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Answers (1)

Posted by: GillySpy 11 years ago
7th Degree Black Belt
0
You cannot prevent ticket creation if the comment field is empty but you could use a ticket rule that would detect an empty comment and set the status to a value that represents that the submitter needs to do more work.
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