Is there a way to rearrange the order of the help desk queues in the "new ticket" selection?

We're having an issue with users selecting the first Queue from the "New ticket from Queue" selection tool. Analytics is the first on the list and my lazy users are just selecting that instead of navigating down to IT Helpdesk.

Has anyone else dealt with this and is there a way to work around this?  I really don't want to rename our IT Helpdesk queue AAA IT Helpdesk just because people are lazy.

Thanks for any advice you all can provide.


0 Comments   [ + ] Show comments

Answers (1)

Answer Summary:
Posted by: Hobbsy 1 year ago
Red Belt

Top Answer

In short, no there is no way, the best way I have found with customers is to change the names but prefix with numbers, for example

1. Incident Management

2. Problem Management

3. Change Management 

  • Thanks for the confirmation.
    That's what we ended up doing, much to my chagrin. My concern is that if anyone had a report or query that searched for 'exact name' of the helpdesk, that would break, but I reckon it is what it is.
    Thanks again,
    -brady - Brady Williams 1 year ago

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ