is there a way to prevent new tickets from being created by users via email?
is there a way to prevent new tickets from being created by users via email? we would like to stop new tickets from being created when users change the subject field and email the service desk. it doesn't associate with a ticket and creates a new ticket.
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could you tell me where is the setting to disable ticket creation via email? - ryklism 10 years ago
Answers (2)
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Posted by:
jknox
10 years ago
There isn't a way to filter them in the K1000, your only option would be to disable ticket creation by email entirely.
Posted by:
scarpent
10 years ago
Disabling New Ticket Via Email is not full proof. We have this turned off for all our queues and we don't have checked accept emails from unknown users and if users send an email the Kbox 1000 opens a ticket for them.
