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is there a way to prevent new tickets from being created by users via email?

is there a way to prevent new tickets from being created by users via email?  we would like to stop new tickets from being created when users change the subject field and email the service desk. it doesn't associate with a ticket and creates a new ticket.

 

  


1 Comment   [ + ] Show comment
  • could you tell me where is the setting to disable ticket creation via email? - ryklism 7 years ago

Answers (2)

Posted by: jknox 7 years ago
Red Belt
0

There isn't a way to filter them in the K1000, your only option would be to disable ticket creation by email entirely.

 


Comments:
  • could you tell me where is the setting to disable ticket creation via email? - ryklism 7 years ago
    • Service Desk>Configuration>Queues>your queue>Email on Events>New Ticket Via Email - jknox 7 years ago
Posted by: scarpent 7 years ago
6th Degree Black Belt
0

Disabling New Ticket Via Email is not full proof.  We have this turned off for all our queues and we don't have checked accept emails from unknown users and if users send an email the Kbox 1000 opens a ticket for them. 

 
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