is there a way to prevent new tickets from being created by users via email?
is there a way to prevent new tickets from being created by users via email? we would like to stop new tickets from being created when users change the subject field and email the service desk. it doesn't associate with a ticket and creates a new ticket.
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could you tell me where is the setting to disable ticket creation via email? - ryklism 7 years ago
Answers (2)
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Posted by:
jknox
7 years ago
There isn't a way to filter them in the K1000, your only option would be to disable ticket creation by email entirely.
Posted by:
scarpent
7 years ago