Is there a way to lock a ticket when someone has it open?
We have an issue once in a while with 2 people editing a ticket(new/unassigned) at the same time. is there a way to lock or flag a ticket that it's open by someone?
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Answers (1)
Answer Summary:
Assuming this is for the Kbox, this is not supported at this time. Sounds like a feature request.
Assuming this is for the Kbox, this is not supported at this time. Sounds like a feature request.
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Posted by:
dchristian
12 years ago
Assuming this is for the Kbox, this is not supported at this time.
Sounds like a feature request.
Sounds like a feature request.
Comments:
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I think this would be a great feature request. I am only in a 2 person department but it always seems we both grab a ticket and try to handle it at the same time. - ohiosoundguy 12 years ago
