I need to find a way to restrict who can assign tickets other than by ticket owner. Right now all my ticket owners have the ability to reassign tickers assigned to them. I do not want every ticket owner to have this ability.


Does anyone know of a way to restrict this?


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Unfortunately KACE does not have that finite of access controls. If someone is an owner of a queue then they have all the permissions that go along with it. Maybe they'll implement granular security in the future. You can check uservoice for that feature request or create your own...
Answered 02/16/2015 by: h2opolo25
Red Belt

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