Is there a way to associate a priority Level with a category?
Is there a way to associate a default Priority level with a certain category? For example, when a user opens a ticket within the Kace UI and they select a category called Account Lockout, we would like the priority to default to critical. Also, when a certain priority ticket is out there for so long and it is still sitting in the New status, we would like an email triggered to send to us. Is there a custom ticket rule that can be created?