Is there a time since ticket was created field?
We use the ticketing system on the SMA. On the most recent update one of the ticket queue field names was changed to "Time Since Last Opened". It seems the field only begins tracking time after the ticket is changed to "In Progress". I don't believe this is supported, but we want to display a field in the ticket queue that represents all time since the ticket was created by the user, regardless of the status or at least a field that begins tracking time even it no changes have been made. Is there such a thing?