KACE Product Support Question

Is there a simple way to import users?

02/06/2017 1619 views
I need to find a quick and simple way to import users for the user console. So that employees that have access to workstations may be able to put in helpdesk tickets as they need.
Answer Summary:
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  • Do you have a directory system? If unsure, how to users authenticate in your environment?
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Answer Chosen by the Author

Go to settings, Control Panel, User authentication.Select LDAP auth and click new..
enter the server info. In the Advanced search we use
This imports active AD user accounts. 
Be sure to change the role
Answered 02/07/2017 by: johnbodden
Senior White Belt

  • I will give this a try in a few minutes
  • johnbodden this is what returns after testing:

    Error: LDAP search (with filter [(&(samaccountname=*)(&(objectClass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2))))]) Failed.
    Error: LDAP Test Failed. Closing connection.

    everything else is successful
    • Try only (&(samaccountname=KBOX_USER)(objectClass=user))
      You can refine your search, but the exact terms depend on your environment

All Answers

setup ldap to your AD
Answered 02/06/2017 by: SMal.tmcc
Red Belt

I've found this video helpful if you're new to LDAP:
Answered 02/07/2017 by: JasonEgg
Red Belt

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