Is there a script that I set for when someone is out of office to change all incoming tickets that assign to that person to another?

Want an OOO for tickets essentially that pass them to the next person when they are already automatically assigned

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Answers (1)

Posted by: Michelle.ashby 2 months ago
Senior Yellow Belt

I wonder if something like this may help you get where you need to: Dropping service desk tickets into unassigned queue when engineer is out of office. : kace (reddit.com)

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