Systems Management Question
Is there a custom rule that will allow the service desk to notify a submitter that their ticket has been inactive for 1 day?
02/17/2017 582 views
We are wanting to create a rule that notifies a submitter that their ticket has been inactive, not because it has not been worked, but more so that the owner of the ticket has not heard back from the submitter.
I have read a few articles on here and I have found an SQL script, but I can't get it to work properly. I have changed everything that I can see, although I'm not very good with SQL.