Is it possible to configure templates in the Help Desk
Looking to create templates for frequent used Helpdesk task.
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Posted by: chucksteel 3 years ago
Posted by: Hobbsy 3 years ago
You could go "Queue Mad" and create a queue for each type of request, then the ticket can be customised specifically for your request, that would also mean that you can enter a "Useful link" to grant direct access to users to make those requests. For example, if user moves is something that happens a lot in your organisation, create a user move queue, customise the ticket, and then add a useful line "Request a move" which opens a new ticket in that queue.
Posted by: JasonEgg 3 years ago